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Outage impacts SCCC staff
When the internet goes out, everyone has to get creative to teach and get their jobs done. Students in the TRIO office were still able to do math via a wire connection to the smart screen.
September 4, 2019
While an internet outage may seem like only a minor concern to some, the routines of many staff members were affected.
Developmental English instructor Sherry Moentmann, found herself struggling with the outage in her classes on Wednesday.
“I do a ton of internet based teaching in my classes, and so the outage definitely derailed my plans,” Moentmann explained. “I have a Blend-Flex set up where I record my lessons, so all of that had to be redone later separately.”
Moentmann also added that Wednesdays are big days for her to grade her students’ assignments, so she couldn’t do that. She also couldnt contact students directly and deadlines had to be moved.
… the outage definitely derailed my plans.
— Sherry Moentmann
When it comes to deadlines being affected by the outage, perhaps no other department on campus was impacted as much as human resources–the department responsible for ensuring that staff members receive their paychecks.
“HR has to process the payroll regardless of what happens to the internet, since we have to meet a deadline,” HR payroll generalist Amy Knudsen, said.
In order to meet the paycheck deadline without being able to access the tools they usually employ, the department went to great lengths.
“We closed our doors for the day, we put our heads down, and ploughed forward. We were here until 1:30 am,” Knudsen said.
Meanwhile, SCCC’s IT department was unable to do anything to repair the outage.
“We had no control over what happened, and we couldn’t fix it. The outage occurred on the end of our internet service provider, AT&T. We had to work on the problem through them,” Louie Lemert, Chief Information Officer at SCCC, said.
SCCC staff adapted in the face of the outage, and they performed their duties regardless.
“I’ve been teaching long enough to have physical back ups of things, so I pushed through, and I was able to make productive use of class,” Moentmann said.
Knudsen, despite having to work well into the night on Wednesday because of the outage, demonstrated no signs of frustration.
“I was really just happy that we could meet our deadline–everyone needs their paycheck!” Knudsen said.
